FinServe not only offers professional BPO services — we also specialize in web design software and development solutions tailored to your business needs. Our team builds reliable, high-performing web-based platforms with seamless frontend user experiences and powerful backend integrations to help your business grow efficiently.
What it is: Complete product and web development — from idea to launch.
What you get: Everything you need, including product plans, sprint schedules, source code, testing, staging, production releases, and full documentation.
How it works: We start with requirement analysis, then move through architecture, agile sprints, code reviews, testing, release, and ongoing maintenance.
Performance goals: Fast delivery, less than 2% error rate, and high uptime as per your business needs.
Add-ons: Speed optimization, security testing, and post-launch monitoring for better performance and reliability.
Our UI/UX design team crafts intuitive, user-friendly interfaces and interactive prototypes that reflect your brand’s identity and enhance user engagement
What you get: User-focused UI/UX design for digital products and websites.
How it works: We start with research, create user flows and wireframes, move into visual design and prototyping, test usability, and refine based on feedback.
Performance goals: Improved task success rate and design QA accuracy of 95% or higher.
Add-ons: Accessibility audit and motion design for a more engaging user experience.
We provide comprehensive IT support services and IT helpdesk services, keeping your systems secure, updated, and running smoothly 24/7.
What it is: Day-to-day IT support service with strong security practices.
What you get: A full IT helpdesk, device management (MDM), system patching, backups, identity and access control, and detailed incident response runbooks.
How it works: Requests come through the portal or email → triage based on SLA → remote or onsite resolution → root-cause analysis and reporting.
Performance goals: First response within 1 hour during the support window; customer satisfaction (CSAT) of 90% or higher.
Add-ons: 24/7 coverage, SOC alignment, and disaster recovery testing.
We streamline operations by automating workflows and connecting tools using integrations through Zapier, Make, or custom APIs.
What it is: Workflow automation connecting your tools, data sources, and APIs for seamless operations.
What you get: Mapped processes, automation blueprints, deployed zaps/scenarios with API integrations, error monitoring, and full documentation.
How it works: Process discovery → prototype → staging tests → production rollout → continuous monitoring.
Metrics/SLAs: Significant manual hours saved; error rate below 1% after stabilization.
Add-ons: Custom microservices and a data validation layer.
We create interactive dashboards and aging analysis reports that turn raw data into actionable insights, helping you make faster, informed decisions.
What it is: Real-time visibility into key performance indicators (KPIs) and receivables.
What you get: BI dashboards (Power BI/Looker Studio), AR/AP aging reports, cohort and profitability views, and scheduled email reporting.
How it works: Define KPIs → connect data sources → model data → create visualizations → QA and training.
Metrics/SLAs: Ensure data freshness as per SLA; track stakeholder adoption monthly.
Add-ons: Executive scorecards and predictive analytics for advanced insights.
